Cancellations & Refunds

Last updated: July 8, 2026

Cancelling a ride

• You can cancel a ride at no charge any time before the driver arrives — call or text (845) 525-1234.
• If a driver has already arrived and waited, or a long-distance trip is already underway to your pickup, a reasonable cancellation charge may apply.

When your card is charged

Card payments are charged only after the final price of the trip is confirmed at the end of the ride. We do not place charges for rides that never happened.

Refunds

• If you believe a charge is wrong — wrong amount, duplicate charge, or a trip that didn't take place — contact us within 30 days.
• Confirmed billing errors are refunded in full to the original payment method, typically within 5–10 business days of approval.
• Prepaid account credit can be refunded on request; contact us and we'll return the unused balance to your original payment method.

How to reach us

Call (845) 525-1234 (24/6) or email [email protected] with the date of the trip and the phone number the ride was booked under.